> ## Documentation Index
> Fetch the complete documentation index at: https://hc.starbridge.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Connect your inbox

> Connect Gmail or Outlook so Starbridge can send sequence emails on your behalf.

Sequences send from real inboxes, not from a Starbridge sending address. As a rep or builder, you must connect your own inboxes to send via Starbridge.

<Tip>
  **Inbox won't connect?** Jump to [If your inbox won't connect](#if-your-inbox-wont-connect).
</Tip>

## Which inbox you need

**Every rep needs their own connected inbox.** Team sequences and one-off sequences send from the inbox of the rep who enrolled each contact, so a rep without a connected inbox can generate a sequence but can't enroll anyone into it.

**Bridge-based sequences send from inboxes assigned to the sequence.** A builder can assign any inbox available to the org, and can connect a new one while setting the sequence up.

## Connect your personal inbox

<Steps>
  <Step title="Open Settings → Email connections">
    Under **Personal**, select [**Email connections**](http://dashboard.starbridge.ai/settings/email-connections), then select **Add**.

    <Frame>
      <img src="https://mintcdn.com/starbridge/taqLdSURTl8ePt8M/images/Screenshot-2026-08-18-at-5.47.11-PM-1.png?fit=max&auto=format&n=taqLdSURTl8ePt8M&q=85&s=e15537e7258818dcd7d131dcde4fd12f" alt="Screenshot 2026 08 18 At 5 47 11 PM" width="1993" height="1314" data-path="images/Screenshot-2026-08-18-at-5.47.11-PM-1.png" />
    </Frame>
  </Step>

  <Step title="Authorize Starbridge">
    Choose Gmail or Outlook, sign in to the account you want to connect, and approve access. If the account you want isn't listed, choose **Use another account** and sign in with it directly.

    If you hit a message from Google or Microsoft instead of a consent screen, see [If your inbox won't connect](#if-your-inbox-wont-connect).
  </Step>

  <Step title="Set your inbox send settings">
    Under **Inbox send settings**, configure how your personal inboxes send. These settings apply to all of your personal inboxes.

    Choose how to prioritize sequences, whether to use plain text emails, and whether to include an unsubscribe link. Then set the days of the week, hours, and timezone you want emails going out.
  </Step>
</Steps>

Once connected, you may need to refresh the page before the inbox appears in Starbridge.

## Connect an org inbox

Admins can connect inboxes for the whole org from **Settings → Integrations**. Select **Create**, then under **Email Inboxes** choose **Gmail** or **Outlook Mail**.

Org inboxes appear under **Active Connections** and are available to assign to Bridge-based sequences.

<Frame>
  <img src="https://mintcdn.com/starbridge/taqLdSURTl8ePt8M/images/Screenshot-2026-08-18-at-5.49.51-PM.png?fit=max&auto=format&n=taqLdSURTl8ePt8M&q=85&s=d59212e0fbd1ed8ead93cfbe4c8575b5" alt="Screenshot 2026 08 18 At 5 49 51 PM" width="1995" height="823" data-path="images/Screenshot-2026-08-18-at-5.49.51-PM.png" />
</Frame>

## Connect an inbox while you work

**Builders** can connect an inbox from a Bridge-based sequence. On the sequence's **Settings** tab, under **Email settings**, open **Send emails from** and choose **Connect new Gmail account** or **Connect new Outlook account**.

<Frame>
  <img src="https://mintcdn.com/starbridge/taqLdSURTl8ePt8M/images/Screenshot-2026-08-18-at-5.51.09-PM.png?fit=max&auto=format&n=taqLdSURTl8ePt8M&q=85&s=85efc49c1257ac91c01769b44ed37e2a" alt="Screenshot 2026 08 18 At 5 51 09 PM" width="1995" height="798" data-path="images/Screenshot-2026-08-18-at-5.51.09-PM.png" />
</Frame>

**Reps** can connect an inbox during enrollment, when adding a contact to a Team or one-off sequence.

You can assign several inboxes to one sequence, with send volume distributed across them. See [Send settings and exclusions](/sequences/send-settings).

## If your inbox won't connect

<AccordionGroup>
  <Accordion title="Google hasn't verified this app">
    Starbridge is working through Google's approval process to become a verified app. In the meantime, click **Advanced**, then continue to Starbridge to connect your Gmail account.

    <Frame>
      <img src="https://mintcdn.com/starbridge/2JZ7sPfcjwyJsTaX/images/image-103.png?fit=max&auto=format&n=2JZ7sPfcjwyJsTaX&q=85&s=7e23f2d5e7aa8f47f87b204ede799189" alt="Image" width="490" height="594" data-path="images/image-103.png" />
    </Frame>
  </Accordion>

  <Accordion title="This app is blocked, or Error 400: admin_policy_enforced">
    Your Google Workspace administrator needs to approve Starbridge as a trusted app. This is a one-time setup for the whole Workspace. See [Allow Starbridge to connect Gmail inboxes](/allow-stabridge-gmail-connections).
  </Accordion>

  <Accordion title="Outlook rejects the connection">
    Your mailbox likely has Authenticated SMTP switched off. Most Microsoft 365 mailboxes have it off unless someone turned it on, so this is expected rather than a sign something is broken.

    A Microsoft 365 administrator can enable it per mailbox. See [Allow Starbridge to connect Outlook inboxes](/allow-starbridge-outlook-connections).
  </Accordion>

  <Accordion title="Nothing here fixed it">
    Contact your GTME or [support@starbridge.ai](mailto:support@starbridge.ai).
  </Accordion>
</AccordionGroup>

## Where to go next

<Columns cols={2}>
  <Card title="Send settings and exclusions" icon="sliders" href="/sequences/send-settings">
    Configure how much a sequence sends and when.
  </Card>

  <Card title="Enrolling a contact" icon="user-plus" href="/sequences/enrolling-contacts">
    Put your connected inbox to work.
  </Card>
</Columns>